Welcome to your CD training journey

• Welcome, Batch 2026-10!

  Welcome aboard! Please complete your registration on this portal before Day 2 so we can track your progress. Bring your…

  Team Announcement13h agoPinned
• Domains & DNS Assessment due this week

  The Domains & DNS Assessment is due soon. Your trainer will share the passcode during the morning huddle.

  Assessment Notification1d agoPinned
• Schedule change: Thursday session moved to 2:00 PM

  Thursday's hosting workshop has moved to 2:00 PM (Manila time) due to a systems maintenance window.

  Schedule Change2d ago
• New resource: Microsoft 365 Provisioning recording

  The recording of the M365 provisioning session is now in Training Materials .

  New Resource3d ago

• Customer Service Excellence

  External Learning ResourceCustomer ServiceOct 20, 2026
  Passcode
• Escalation Matrix & Process

  PDF DocumentEscalation ProcessesOct 19, 2026
  Passcode
• Microsoft 365 Provisioning

  Recorded SessionMicrosoft 365Oct 18, 2026Crazy Domains
  Passcode
• Email Services Troubleshooting Guide

  PDF DocumentEmail ServicesOct 16, 2026Dreamscape
  Passcode
• cPanel Basics for Support

  Microsoft Stream VideoHostingOct 13, 2026ResellerClub
  Passcode

• 1
  DNS fundamentals (external course)

  External Learning ResourceDNS 279
• 2
  Domain renewal & redemption periods

  Internal KB ArticleDomainsVodien 263
• 3
  Email client settings (Outlook, Apple Mail, Gmail)

  Product GuideEmailDreamscape 252
• 4
  Installing a free SSL (AutoSSL)

  Internal KB ArticleSecurityCrazy Domains 217
• 5
  Tier 2 escalation checklist

  SOPEscalations 205

• Domains & DNS Assessment

  DNSDue in 1 day
• Hosting & cPanel Practical

  cPanelDue Oct 27
• Email & Microsoft 365 Assessment

  EmailDue Nov 3
• Customer Service Role-Play Evaluation

  Customer ServiceDue Nov 10
• CD Support Certification Exam

  CertificationDue Nov 17

Recently added

• CD Support Certification Exam

  13h ago
• Customer Service Role-Play Evaluation

  13h ago
• Email & Microsoft 365 Assessment

  13h ago

Sign in to track your progress.

Your new hire program runs for six weeks. You'll start with orientation and systems access, build up through domains, DNS, hosting and email, then finish with customer service, escalations, nesting and certification.